FAQ
General
Where is Sasspot located?
Sasspot is located in Kanata, Ontario.
Who runs Sasspot?
Sasspot is owned and operated by Alicia Jessup
A bit about fabric...
We're trying to reduce our impact on the world, so all fabric used is thrifted or repurposed
I want a product but you don't have the print or size I'm looking for, will you do custom?
Absolutely! We will 100% work with you to match what you're looking for.
Do you do wholesale?
Totes! If you want large quantities we can get you a price point and work with you to set this up.
Promotions
I'm new to Sasspot - do I get anything special?
YES! You are eligible for the NEWBIE discount code - for 10% off your first purchase!
Shipping
Where can I find out about Shipping Policies?
Check out our shipping page HERE.
What shipping options do you offer?
Orders are shipped using Canada Post letter mail shipping within Canada. If you’d like a tracked option you can upgrade your shipping at checkout.
Can I pickup my order?
Absolutely! If you are an Ottawa local you can select Pickup at checkout and come grab your items from the home office in Kanata South.
I live outside of Canada, can I still order?
100% we love our international friends! Orders are still shipped using Canada Post unless otherwise selected and are shipped using small parcel tracked shipping.
Subscriptions
How do subscriptions work?
You can join the Hair Goals or Dapper Dogs clubs and we will send over a new style at the frequency you choose! First access to new prints and freebies comes to Club members.
Can I gift a subscription?
We love a kind friend! You definitely can! Gift subscriptions are setup to expire after a certain amount of time so your bestie will get an item each month until it expires.
If you want to gift an ongoing subscription opt for a standard subscription and give their address at checkout.
How do I manage my subscription?
Login to your account on the Sasspot website and click Manage Subscriptions. If you haven’t created an account you can use the Manage Subscription link on the account page to access a link to your portal. Once you’re in you can adjust as needed :)